399o Privacy Policy — How We Handle Your Data

399o ("the Platform", "we", "us") is committed to protecting the privacy of all players who use our online casino and sports betting services. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect personal information relating to individuals who visit or register an account on the 399o website at https://399o.app. This Policy applies to all users of the Platform, regardless of the device or method by which they access it.

By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform. We encourage you to review this Policy periodically, as it may be updated from time to time to reflect changes in our data practices or applicable law.

We collect personal data through a combination of information you provide directly to us and information gathered automatically when you use the Platform. The categories of personal data we may collect include:

399o uses the personal data we collect only for purposes that are directly connected to providing and improving the Platform and our services to you. We do not sell your personal data to third parties for marketing purposes. Specifically, we use your data to:

• Create and manage your 399o account, including verifying your identity and age in accordance with our eligibility requirements.
• Process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and maintain accurate financial records of all transactions.
• Deliver customer support, respond to enquiries, resolve disputes, and communicate important account updates — including security alerts and changes to these policies.
• Comply with applicable legal and regulatory obligations, including anti-money-laundering (AML) checks, KYC verification, and any reporting requirements imposed by applicable law.
• Monitor Platform usage for the purposes of fraud detection, security threat identification, responsible gaming compliance, and general platform performance optimisation.
• Where you have opted in, send you promotional communications about bonus offers, seasonal promotions, and new game releases that may be relevant to your playing preferences. You may withdraw this consent at any time through your account settings.

We process your personal data on the following legal grounds, depending on the specific purpose of the processing activity:

• Contractual necessity — processing required to perform our obligations under the Terms and Conditions you agreed to when registering, including operating your account, processing payments, and resolving disputes.
• Legal obligation — processing required to comply with applicable laws and regulations, including AML and KYC requirements, responsible gaming obligations, and any mandatory reporting duties.
• Legitimate interests — processing carried out to protect the security and integrity of the Platform, detect and prevent fraud, and maintain accurate records for internal auditing purposes, where these interests are not overridden by your individual rights.
• Consent — processing of your data for direct marketing communications, where you have given us your explicit consent to do so. Consent may be withdrawn at any time without affecting the lawfulness of any processing carried out prior to withdrawal.

399o does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data in the following limited circumstances only:

• Payment processors and mobile wallet operators (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — solely to facilitate the processing of your deposits and withdrawals on the Platform. These providers are contractually required to handle your data securely and only for the specific purpose of transaction processing.
• Game and platform technology providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and similar third-party providers) — to the extent necessary for the delivery of their games and services on the Platform. These providers are permitted to access only the minimum data required for their service function.
• Regulatory and law enforcement authorities — where disclosure is required by applicable law, court order, or a lawful regulatory request. In such cases 399o will notify you of the disclosure to the extent permitted by law, unless doing so would prejudice an ongoing investigation.
• Fraud prevention and security service providers — where sharing is necessary to investigate, detect, or prevent fraudulent activity, money laundering, or other financial crime in connection with the Platform.

In every case where data is shared with a third party, 399o takes steps to ensure the third party is contractually bound to appropriate data protection standards and uses the shared data only for the specific purpose for which it was disclosed.

399o uses cookies and similar tracking technologies to operate the Platform correctly, remember your session preferences, and gather anonymous statistical data about how the Platform is used. A cookie is a small text file placed on your device by your web browser when you access the Platform. Cookies do not contain personally identifiable information in isolation, but may be combined with other data we hold to identify you as a registered user.

The types of cookies we use on the Platform include:

• Strictly necessary cookies — required for the Platform to function correctly. These enable core features such as account login, session management, and secure payment page routing. You cannot opt out of these cookies while continuing to use the Platform.
• Performance and analytics cookies — collect anonymous information about how users interact with the Platform, which pages are most visited, and where errors occur. This data helps us improve Platform performance and user experience. No personally identifiable information is stored by these cookies.
• Functional cookies — remember your preferences such as language settings and display options so the Platform can deliver a more personalised experience during your session.

399o retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of any applicable legal, regulatory, accounting, or reporting requirements. The specific retention periods we apply vary depending on the category of data and the purpose for which it is held. As a general guide: account registration and identity data is retained for the duration of your active account and for a period of at least five years following account closure; transaction records are retained for a minimum of five years to satisfy financial record-keeping requirements; responsible gaming and self-exclusion records are retained indefinitely to protect player welfare.

When personal data is no longer required for any legitimate purpose, we will ensure it is securely deleted or anonymised so it can no longer be associated with you as an identifiable individual.

399o employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the Platform is encrypted using SSL (Secure Socket Layer) technology. Access to personal data within 399o is restricted on a need-to-know basis and all personnel with access to personal data are bound by confidentiality obligations.

Despite the measures we have in place, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. If you become aware of any unauthorised access to your account or suspect that your data has been compromised, you should contact the 399o support team immediately and change your account password without delay.

As a user of the 399o Platform, you have a number of rights in relation to the personal data we hold about you. You may exercise any of these rights by contacting the 399o support team via the live chat facility on the Platform or by emailing [email protected]. We will respond to all valid rights requests within a reasonable period and in compliance with our obligations under applicable law. The rights available to you include:

To exercise any of the rights listed above, please contact the 399o support team via live chat or by emailing [email protected]. We may ask you to verify your identity before actioning your request in order to protect against unauthorised data access requests. We aim to respond to all valid requests within 30 days.

The 399o Platform may contain references to or integrations with third-party game providers and payment processors. While these providers are vetted by 399o for quality and security, each third-party provider operates under its own privacy policy and data practices. 399o is not responsible for the privacy practices of third-party providers and encourages users to review the relevant privacy policies of any third-party services they interact with through the Platform.

The 399o Platform is strictly intended for use by adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by a person under the age of 21, we will immediately close the associated account, delete all related personal data, and void any transactions or balances associated with that account. If you are a parent or guardian and believe your child has registered on the Platform, please contact the 399o support team immediately so that we can take prompt remedial action.

399o reserves the right to update or amend this Privacy Policy at any time in order to reflect changes in our data processing practices, changes in applicable law, or operational changes to the Platform. Any amendments will take effect immediately upon publication of the updated Policy on this page. The "Last updated" date at the top of this page will be revised to reflect the date of any material change. We encourage you to revisit this page periodically. Where a change is material, we may also notify active account holders via their registered contact details.

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way in which 399o handles your personal data, please contact our support team in the first instance via the live chat facility available on the Platform. We aim to respond to all privacy-related enquiries promptly and in a transparent manner.

You may also reach us by email at [email protected]. Please include "Privacy Request" in the subject line of your email so that it can be directed to the appropriate team member without delay. For formal data subject access requests, please provide your registered mobile number and account username to assist with identity verification.