Responsible Gaming at 399o

At 399o, we take our responsibility to players seriously. Gambling is a form of entertainment enjoyed by millions of adults across Bangladesh — from Dhaka to Chittagong, Sylhet to Rajshahi. When approached with the right mindset and clear limits, it can be a fun, low-stakes leisure activity. However, we also recognise that for a small number of people, gambling can become problematic. That is why 399o has built a comprehensive responsible gaming framework into the Platform from the ground up.

This page explains the tools and resources available to every 399o player, how to use them, and what to do if you or someone you know needs help. Our support team is available around the clock, and you are never alone in managing your gaming habits on the 399o Platform.

Age verification is a mandatory part of the 399o registration and account activation process. All players are required to confirm that they are aged 21 or above at the point of registration. Where 399o has reasonable grounds to believe that a registered player may be under the age of 21, the account will be immediately suspended pending verification. Any winnings or bonuses associated with an underage account will be voided.

If you are a parent or guardian and suspect that a minor in your household has accessed the 399o Platform, please contact our support team immediately at [email protected]. We will take prompt action to investigate and close the account if the concern is confirmed.

399o provides the following responsible gaming tools to every registered player. All tools are available on request through the support team. We encourage all players to set limits proactively — before they feel the need to, not after.

All responsible gaming tools are available to every registered 399o player at no cost. To activate any of the tools described above, follow these steps:

• Open the live chat facility on the 399o Platform and connect with a support agent. Live chat is available 24 hours a day, 7 days a week.
• Alternatively, email [email protected] with the subject line "Responsible Gaming Request" and specify which tool you would like to activate and the parameters you wish to set (e.g. "daily deposit limit of ৳2,000").
• Our support team will confirm the activation of your chosen tool by return message, typically within a few minutes for live chat requests and within 2 hours for email requests.
• Limit reductions and self-exclusion requests take effect immediately. Requests to increase existing limits are subject to a mandatory 24-hour review period before they come into force.

We strongly encourage every player to take a moment to review their limits when first registering their 399o account. Setting sensible boundaries from the start is one of the simplest and most effective ways to ensure that your gaming experience stays enjoyable for the long term.

Gambling problems do not always develop overnight. They can build gradually, and many people do not recognise the early warning signs. If you notice any of the following in yourself or someone close to you, it may be time to seek help:

Recognising these signs early is the first step towards addressing a gambling problem. Seeking help is a sign of strength, not weakness. 399o's support team is trained to handle these conversations with sensitivity and without judgement.

The following guidelines help the vast majority of 399o players enjoy the Platform as a positive, recreational experience. We recommend every player keep these principles in mind:

• Only gamble with money you can afford to lose. Before each session, decide on a fixed entertainment budget and treat it as the cost of your leisure time — not as an investment.
• Set a time limit before you start. Decide how long you will play and stick to it. Use the Platform's session time limit tool to enforce your own boundaries automatically.
• Take regular breaks. Step away from the screen at intervals during longer sessions. Fatigue and frustration can impair decision-making and lead to unplanned spending.
• Never chase your losses. If you have reached your session budget, stop. Attempting to recover losses by continuing to play is one of the most common pathways to problem gambling.
• Do not gamble when you are stressed, upset, tired, or under the influence of alcohol. Emotional states and impaired judgment significantly increase the risk of making decisions you may later regret.
• Balance gambling with other activities. Gambling should be one small part of a varied leisure life, not the primary source of entertainment or excitement. Maintaining other hobbies, social activities, and personal interests is a healthy buffer against problem gambling.

If you share a device with children or younger family members, we strongly recommend using device-level parental control tools to prevent access to the 399o Platform. Modern smartphones — including Android devices widely used across Bangladesh — have built-in parental control and app restriction features accessible through the device's settings. You can also add a unique PIN or password to the 399o app or browser session that only you know, ensuring that younger household members cannot access your account even if they use the same device.

Never share your 399o account credentials with another person, including family members. Your account is personal to you, and sharing it violates our Terms and Conditions and removes the protections that are linked to your account. If you believe your login credentials have been compromised, contact support immediately and change your password.

If you feel that gambling is having a negative impact on your life, your finances, or your relationships, please do not wait — reach out for help today. Addressing a gambling problem early is significantly easier than dealing with it after it has escalated. The 399o support team is trained to listen without judgement and to connect you with the resources and tools that can help.

You can also speak to a trusted family member, friend, or a community leader if you feel more comfortable doing so before contacting 399o directly. What matters most is that you take the first step. Gambling problems are manageable, and many people who have sought help have gone on to regain full control of their finances and wellbeing.

399o is committed to being a safe, fair, and transparent platform for adult players in Bangladesh. We continuously review and update our responsible gaming framework to reflect best practices. Our platform is built with player welfare as a core design principle — not an afterthought. Every decision we make about product features, promotions, and player communications is reviewed through the lens of responsible gaming.

We do not send promotional communications to players who are on a time-out or who have self-excluded. We do not target players with bonuses designed to encourage excessive play. We believe that a player who enjoys 399o responsibly over many years is worth far more — to themselves and to us — than a player who spends beyond their means over a short period. Responsible gaming is not just a compliance requirement at 399o; it is a core part of who we are.